Returns Policy

We hope you are more than happy with your Mile Deep purchases, but if something has gone wrong or you need to return something that has a fault here’s how.

Returning items

Unsatisfactory products can be returned for a refund, exchange or credit note, subject to the following:

  • You contact us within 14 days of receiving the products to obtain a Return Materials Authorisation (RMA) number.
  • You return the products within 14 days of receiving the RMA number.
  • The products, invoice number, reason for return and RMA are included within the shipping box.
  • The products are suitably packaged and protected from return shipping damage. The original packaging material and shipping box should be used whenever possible.
  • The products and their direct packaging are received in their original condition.