Q1. Why should I consider GRACE compared to alternatives?
A1. GRACE blends the gloss and depth characteristics of a high carnauba wax with the durability of a ceramic sealant, as well as being eco- and wallet-friendly!
Q2. Where can I use GRACE?
A2. GRACE is safe to use on all exterior surfaces including Paint Protection Film (PFF), vinyl wrap and matte finishes.
Q3. Can I dilute GRACE?
A3. GRACE has been formulated to be ready-to-use and must not be diluted as it is hydrophobic and will not mix with water. It is important to ensure that all surfaces are thoroughly dried before application.
Q4. Do I need to remove any previously applied products before applying GRACE?
A4. GRACE can be used on top of other products but must be applied to surfaces that are free from contamination. It is important to ensure all surfaces are thoroughly cleaned with a high-quality shampoo (e.g., mile deep CLEANSE) before application. It is highly recommended to perform decontamination with a high-quality Iron & Fallout Remover (e.g., mile deep PURPLE) and if required, Tar & Glue Remover (e.g., mile deep RESOLVE).
Q5. Can I try GRACE before buying?
A5. We welcome you to visit ourstore to try out and receive advice on any products you are interested in.
Q6. How quickly can you deliver GRACE?
A6. We aim to dispatch all orders as quickly as possible, which in the majority of cases is the same day! Please see the relevant sections of our Shipping Policy for further information.
Q7. Can I return GRACE if it arrives damaged?
A7. We aim to resolve all issues fairly, fully and as quickly as possible, which includes the rare case of orders genuinely damaged or lost in transit. Please see the Damage and Loss sections of our Terms & Conditions for further information.
Q8. Do you provide a guarantee for GRACE?
A8. We have developed all mile deep products to meet and exceed all required safety and quality standards and we therefore provide assurances that exceed your Statutory Rights. Please see the Faults and Returns sections of our Terms & Conditions for further information.