Q1. Why should I consider SHIELD
compared to alternatives?
A1. SHIELD sets new standards for
combining extremely high levels of hydrophobicity, gloss, durability and ease of application, as well as being eco- and wallet-friendly!
Q2. Where can I use SHIELD?
A2. SHIELD is safe to use on all
exterior surfaces including Paint Protection Film (PFF), vinyl wrap and
matte finishes.
Q3. Can I dilute SHIELD?
A3. SHIELD requires dilution at a fixed ratio of 1 part product to 4 parts water for all applications.
Q4. Do I need to remove any
previously applied products before applying SHIELD?
A4. SHIELD can be used on top of
other products but must be applied to surfaces that are free from
contamination. It is important to ensure all surfaces are thoroughly cleaned
with a high-quality shampoo (e.g., mile deep CLEANSE) before application.
It is highly recommended to perform decontamination with a high-quality Iron & Fallout Remover (e.g., mile deep PURPLE) and if required, Tar
& Glue Remover (e.g., mile deep RESOLVE).
Q5. Can I try SHIELD before
buying?
A5. Yes you can purchase a 100ml sample sized version of the product to test it out, alternatively we welcome you to visit our store to try out and receive advice on any products you are interested in.
Q6. How quickly can you deliver
SHIELD?
A6. We aim to dispatch all orders as quickly as possible, which in the majority of cases is the same day! Please see the relevant sections of our Shipping Policy for further information.
Q7. Can I return SHIELD if it
arrives damaged?
A7. We aim to resolve all issues fairly, fully and as quickly as possible, which includes the rare case of orders genuinely damaged or lost in transit. Please see the Damage and Loss sections of our Terms & Conditions for further information.
Q8. Do you provide a guarantee for
SHIELD?
A8. We have developed all mile deep products to meet and exceed all required safety and quality standards and we therefore provide assurances that exceed your Statutory Rights. Please see the Faults and Returns sections of our Terms & Conditions for further information.